(Note: While HTCStores.com does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)
We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times. Contact Customer Service at (855) 789-0501 or email: email@example.com or Live Chat with any questions or concerns on any of our products.
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense.
With white glove service, a professionally trained and experienced delivery team will deliver your product anywhere from a basic curbside delivery to your room of choice, please select the level of service on each product. Depending on the item, the delivery team may also provide light set-up and debris removal.
White glove service may be added to any order for an additional charge. To do so, please contact customer service at (855) 789-0501 or email: firstname.lastname@example.org or Live Chat.
On all white glove deliveries, the carrier will contact you to schedule a delivery window.
Standard Ground: 1-6 Days
Truck Freight: 2-7 Days
White Glove: 10-14 Days
The "Ships In" time is provided to HTCStores.com by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse. These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist at (855) 780-0501 or email: email@example.com or Live Chat and arrange expedited shipping.
Products marked "In Stock" are items that we have in stock or the manufacturer has provided us a real time inventory feed for. These items normally ship from the warehouse within two business days, however these products are subject to prior sale and availability and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.
HTCStores.com is not liable for costs associated with shipment delays.
Damaged & Defective GoodsAt HTCStores.com, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
Small Package Deliveries
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify HTCStores.com of refusal so we can anticipate the return and send out a new item.
Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case HTCStores.com will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.